Counselling – Frequently Asked Questions

How does the process work at The Whitestone Clinic?

Individuals and couples who inquire about therapy services at The Whitestone will be contacted by an intake counsellor, inviting them to a free 25 minute phone consultation. The phone consultation is a chance to go over some administrative details for your file, your reasons for seeking therapy, any preferences you might have, as well as your goals for therapy. 

The intake counsellor will then refer you to a Whitestone therapist and/or program that can best work with your unique needs and goals. 

Depending on what you are looking for, you might be referred to individual therapy or one of our group therapies.

If you are a couple struggling with issues of sexual addictions and/or betrayal, The Whitestone Clinic’s specialization, we envision a particular process that is best demonstrated in our flow chart

The classic Whitestone program for clients struggling with these types of issues can include intake, an orientation session with the Clinical Director, individual therapy or coaching, group therapy, and/or couples therapy. 

For more information, fill out this form, give us a call at 613-736-7217, or email us at

Has anything changed with your services during COVID-19?

The Whitestone Clinic has adapted by providing virtual therapy sessions using our online platform or alternatively by phone.

Although in-person counselling is often preferred, virtual therapy sessions are an effective alternative to in-person sessions and just as effective.

We also offer regular face-to-face sessions at the office.

Please download our consent form »

How do fees work at The Whitestone Clinic?

Fees vary depending on which therapist, coach or service is being used. For instance, therapists and coaches each have their own fees, and if group therapy programs are added onto individual or couples therapy, this can often be added into one package fee. In other words, fees will vary depending on which of Whitestone’s services you choose to use and how often you choose to meet with your therapist or coach.

Fees are increasing as of June 1st, and remain consistent with the average rate of other therapists in our industry and location.

Is there any financial assistance available?

The Whitestone Clinic has partnered with Canada’s premier medical financing company, MEDICARD. to offer special financing options by applying for a Medicard loan.

Medicard financing ensures that you don’t delay your therapy due to cost concerns.

To apply for Medicard, simply fill out the online application form. You may opt to request financing for a portion of a program or for a complete program. You will be asked to choose your ideal repayment terms. Once the application has been submitted, Medicard’s professional staff will notify you of the credit decision by phone.

Do you accept insurance?
Some of our contracted counsellors are psychologist supervised, so most insurance providers will cover a portion of the sessions. (Please check with your provider.)
Are any therapies covered by OHIP or other provincial health care plans?
No, at this time sessions are not covered by any provincial healthcare plan. Our clients pay at the beginning of each session and are reimbursed by their insurance company, if applicable.
How do I book an appointment?

We offer new clients a FREE 25 minute phone consultation with our intake counsellor to determine how our services can best fit your needs. Whether you are booking your free intake session or your next appointment, follow these easy steps:

  1. Click here to book a session
  2. Select your location 
  3. Choose a therapist
  4. Select a session to view available appointment times
  5. Choose a time that works best for you 
  6. Click “Complete Booking” to create an account or login to your existing account 
What is your cancellation policy?

48 hours notice is required to cancel or reschedule an appointment in order to avoid being charged an administrative fee equivalent to the cost of the missed session. If you need to cancel or reschedule an appointment, please contact the clinic as soon as possible.

Do therapists at the Whitestone Clinic work with LGBTQ individuals?

The Whitestone Clinic accepts all clients regardless of orientation.

What is the difference between a psychologist, psychotherapist, and psychiatrist?

Psychologists, psychotherapists, and psychiatrists are all trained in and legally allowed to provide psychotherapy.

Psychologists have extensive training in psychotherapy, are allowed to make a diagnosis, and often perform research. Psychologists typically possess a PhD.

Psychotherapists hold a professional license (as a social worker or counsellor, for example) with additional training in psychotherapy, as well as a Master’s Degree or equivalent. They are not permitted to make diagnoses. 

Psychiatrists are medical doctors that have completed medical school as well as a residency in psychiatry. They are permitted to make diagnoses and prescribe medications. 

Can you prescribe medications?

No. Psychologists, psychotherapists, and counsellors cannot prescribe medication, as they are not trained or licensed to do so.

Psychiatrists and other physicians are able to prescribe medications. 

Although medication is an effective way to control many mental health conditions, the most success is seen when medication is used in conjunction with psychotherapy. The therapists at The Whitestone Clinic can work in consultation with your prescribing physician if this is the route you choose to take.

Are your services confidential?

At The Whitestone Clinic, we value privacy and take your confidentiality very seriously. You can rest assured that our therapists will take all necessary precautions to protect your privacy. 

Prior to your treatment at The Whitestone Clinic, we will review our confidentiality policy with you.

How often do I meet with my therapist?

The frequency of therapy sessions will vary depending on what you and your individual and/or couples therapist have agreed to. Some clients prefer meeting once a week, some bi-weekly, and others once a month. Depending on your unique therapy goals and treatment plan, your therapist may suggest meeting regularly.

If you would like to be a member of one of our therapy groups, you can expect to meet weekly at a time decided by your group facilitator and fellow group members when you begin your curriculum together.

What happens if I want to end therapy?

Attending therapy is completely voluntary and can be discontinued at any time. If you feel you are not getting what you want out of your therapy sessions, we encourage you to express your concerns to your therapist so you can address the issue. If you would like to be recommended to another resource, we are happy to work with you. Please contact us and we will be pleased to assist you.